FAQS

1. How do I make a purchase from your website?
You are welcome to make a purchase by calling (850) 366-8614 during our business hours, Monday through Friday, 9am-5pm New York time. If you plan to pay via PayPal or use multiple credit cards, please call us for assistance with your order .
2. How do I track the shipping status of my order?
After your order ships, you will receive an email with your tracking information. You can also track the progress of your order on your account and order confirmation pages.
3. What if the item I ordered is backordered?
If the item you ordered is not in stock, our customer service team will contact you with an appropriate delivery time for your order. Please contact us at support@jacquelinestore.com with any questions. Learn more.
Can I edit my shipping address?
Yes, provided the item has not been shipped. To change your shipping address, please call our office at (850) 366-8614 or email support@jacquelinestore.com.
Can I change my order?
Once an order has shipped, the items on that order cannot be changed. Please contact us at (850) 366-8614 or email support@jacquelinestore.com for further assistance on how we can edit your recently placed order for you.